Saturday, February 18, 2012

Time frame notice: It NEVER ACTUALLY takes that long.

Thought it was about time I said this: The very lengthy time stated frames, which have always been padded, are never, ever accurate. I started doing this way back when we got a sudden, major jump in popularity several years ago, and at times, odd incidents excepted, the processing time due to order volume was often around 2-3 weeks back then. But in the past two years at least, I can't think of a single instance where an order actually was in the queue for more than fourteen business days, and those times were very rare. Our usual max time is 10-15 when it's extremely busy just after new releases. Average since 2010 has been 3-9 business days.


So, right now the current stated time frame is 20-28 business days. Business days exclude postal holidays, Sundays (and most Saturdays). We work all of those days, but the USPS doesn't. The actual time frame, meaning from the date your order is placed to the day it is shipped, right now is 2-5 business days. This morning the last few purchases from 2/14 were shipped, and only a handful from 2/15 & 2/16 remain. The actual queue time is never even close to the stated time.


"Why in the heck do you do this weird thing, man??"  Going back to paragraph 1, after seeing that people really liked getting their orders in less than the time they expected, I just kept doing it. Order volume steadily increased over the next few years, so of course we had much, much more to do. Sleep be damned, everyone here has been known to work nearly around the clock (slight exaggeration, but 12-16 hour days are common). Anyway, I just keep the time frame almost absurdly padded. Though one reason is in case anything "dire" happens such as an extended power outage, damaged containers, manufacturer component/ingredient delays, etc (once again, the store is never closed due to order volume). So if there is a delay by a couple days, the customer knows to expect it.  It says on the site, "Allow ___ business days queue and creation time before shipment", not "your order will be shipped after x amount of time". By the way, Monday is a USPS holiday, so next shipments will be on the 21st.

Thanks for reading my drivel, and we hope you're all having a pleasant weekend! The next time I post here it should include new shadow pictures at least.


P.S.
I actually fear that if I post a realistic time like 6-8 days, people will flock to the site with, "homgz they're shipping fast now!" and all purchase at once, thereby causing an unforeseen sudden delay (magic powers only extend so far). I did that once, about three years ago. It happened just like that, too. Kind of screwed myself over with this approach. :p

Sunday, December 11, 2011

Important update

Good day, lovelies.

As most of you probably know by now, we don't take "holidays" off, so of course I will be working through the whole month. However, Fyrinnae will be closed (this time I know in advance!) from about 1/1 through 1/19. I'm not quite sure about the re-opening date yet, as I won't be here most of that time. This is not something I have much of a choice in, but at least is not unplanned (double...negative...). Purchases made prior to the closing date will of course be shipped promptly; we just won't be accepting any new ones for a while. Also during that time we'll be doing the year-end taxes, which in itself isn't a huge undertaking, but best to get it done when there's not much else going on.

In 2011, the store has only been closed for less than five weeks total.


Thursday, October 20, 2011

Large jar changes

Going to be changing to silver accent jars (otherwise the same, color on the cap is the only difference) for all full size powder products. These are just like the ones our (F/S) Halloween shadows are in this year. We'll try to avoid mixes of the old and new in orders, but it's bound to happen a few times.

Have a grand weekend!

Thursday, October 6, 2011

10/6

Extremely busy in the studio today: we're trying to get all remaining orders through 10-3 out tomorrow, and filling the remainder of the Lip Lustre tubes in the smaller size so they can be listed as stock this weekend. Once sold out in available colors, I don't plan to bring back that size. We'll have the larger size listed, too.

Just a quick note to let you know of the recent cuts, most are rather old shades and poor sellers, though two were pulled as a result of main shade discontinuations by the pigment manufacturer.

Dark Magik, introduced in 2006

Delvian,  2009

Fujiro, 2005

Montalivet, 2007

STFU, 2009

Njordr, 2007

Princess of Darkness, 2009

Ravens & Writing Desks, 2009

Sennyo, 2007

Valhalla, 2006

Pure Sugar, 2005

Victorian Vamp, 2006


Ouch, that's a lot of purple. Dark Magik may return if we get it to cease pulling bronze.

Monday, November 15, 2010

Gratitude, and your blog.

I would like to thank you, many of you, for your blog posts regarding our shipping structure change. All that really changed was the minimum for free shipping, the low rates for smaller orders didn't get altered much. I really appreciate the kind words and support. If you've been "around" a while, you know that I detest raising prices, so I had put this off for many months.

Along those lines, I wanted to spotlight a few bloggers as I've done in the past. As much as we appreciate all of you, I'm going to post some newer links that I haven't before. Some I just came across in the past few days. Hopefully I'll remember to come back here and post more later in the week, and if you have suggestions, feel free to share in the comments, including your own. These blogs obviously feature other brands as well, especially Indies. You lovelies are what keep us all going.

Cosmetics and Cats: Vivid photos with swatches and reviews.

Sparkling Luna: Gorgeous EOTDs, crisp product photos.

Cinseven13: Many swatch photos and lovely looks.

Makeup Musings: Have I mentioned Kelley before? Stunning looks and video tutorials.

Chikarina: (in German) Creative looks and videos, reviews and vivid product photos.

Stay Beautiful: Lovely, versatile looks and swatches.


That's all for now, more next time. Love you everyone!

Friday, November 12, 2010

Quick note regarding shipping changes

I did increase the free shipping amount  today after wanting to do so for months, because over the past few years, offering free shipping on all orders over such a low amount ends up being very costly. You may have seen when my chemist 'tweeted' that October's USPS totals were more than what he makes in a month, which was true. The fall is always our busiest time of the year, and September and October saw three times the order volume of last year at that time. Of course I needn't explain a reason for the change, but I prefer to let our clientelle know what's going on when major changes are made. The low postage rates are still there for orders under $40. It is as follows:

Small orders have low rates: Shipping cost for US orders under $40 is from $1.75 to $3.00 (First class).

Shipping cost for orders under $40 to Canada is from $2.25 to $3.25.

Shipping cost for orders under $40 to all other worldwide destinations is from $2.75 to $4.00.




Thank you for your continued patronage and support. We love you!

Friday, September 10, 2010

Gel primer containers

Look like at the end of next week the primer will be available in a larger size - a little over .75oz instead of .50oz, and it will be in plastic flip cap cosmetic bottles. They're white (ugh), and should be better for travel and longer-term storage.

Saturday, July 10, 2010

The importance of Beauty Bloggers: A cosmetic company's perspective

If you're reading this, you probably also read beauty blogs or write one. You also know that there is a wide array to choose from, from blogs that give reviews and photos of a broad range of cosmetics, to quite a few that specialise in reviews of certain product types such as skincare, nail polish, or lipstick. Some of these bloggers are devoted and passionate about the products, whether they're in the industry or just love makeup. For the most part, you can count on real reviews and photos, usually applied or swatched to give you a better idea of the product. In the United States, by law a blogger must state if they received a product as a gift or free for reviewing purposes, but this doesn't detract from companies sending products to well-known blog owners. Some people may see this as a negative aspect, but it allows more products to be tried and reviewed that the writer may not have previously known about or had in interest in. Most of the time, the bloggers purchase their own products, and many are professional makeup artists with rather impressive collections. None of this is news, and these bloggers have been utilised by stores, manufacturers, and trade shows. However, people are often surprised when informed of just how much impact the blogs and videos can have, even the reviewers themselves.

The majority of beauty blogs have one important factor in common: they are an invaluable resource for not only consumers, but cosmetic stores and manufacturers. This is somewhat obvious, otherwise companies would not be so anxious to send the goods, but sometimes just a single review on a well-known blog can completely alter the sales pattern on a single product.

As an example, two eye shadow shades from the company I work at that were recently used together by a blogger who also posts tutorials on Youtube. Both shades did well by themselves, one being a top seller. Upon seeing each colour, most people, myself included, would not think to think to pair them. However, her use of the colours was executed so well that they paired perfectly. The day after that look was posted, several people bought the two shades, most of these being new customers. Our top-seller has been reviewed by quite a few well-known bloggers over the past year, plus many smaller beauty blogs, which is exactly how it got to be such a fast moving product. Some budding Indie companies have been bounced into the public eye by popular blogs, often because the smaller companies have the ability to change according to customer wants and needs. That's not to say larger companies don't take the same approach, although they're not usually as able to do so on such an individual basis.

Of course slow sales are often a determining factor in product discontinuations, and sometimes a blogger will review a product that the manufacturer was considering halting production on. If the blogger reviews it favourably, and demand increases, the chance is greater that it won't be discontinued. This usually applies to smaller or Indie companies rather than large corporations.Sometimes in the wide world of cosmetics, a blogger reviews a product and finds a major flaw with it in some way. Often, numerous readers will comment that they, too had this problem or disliked that feature. Such a post and subsequent comments can sometimes be brought to the attention of the company, either directly or via search engine if they track customer response, as many do. There's a good chance that the manufacturer of such a product is unable or unwilling to change the design or formulation, but quite often they will. Sometimes a product tested well, but when used by many people, a large enough number complained of a skin reaction, faulty dispenser, etcetera.

In-depth skincare reviews are especially helpful, as so many people have sensitive, acne-prone, overly oily, or chronically dry skin. After years of trying countless products that just aggrivate the skin, it's fairly easy to find bloggers that have the same or similar issues and check out the products they recommend, while not bothering with the ones they couldn't wash off fast enough.

Beauty blogging is a fairly recent trend, but its impact on the cosmetic market goes far beyond pictures of shopping bags and lipgloss.



©2010 R. Connolly