While we do know that a lot of people are uncomfortable with the phrasing and days listed for the time frame on our site, it's done this way for a reason. Remember last week when there was a sudden shortage of the tiny jars? So perhaps due to courier delays or supplier shortages, we were to run out with numerous orders in the queue. Well, then those customers will be waiting longer than our usual 3-7 business day time frame (in which case, if it was more than a reasonable amount of time, everyone with delayed shipments would receive partial refunds for the wait. It's happened before but not on a large scale). Hence why the phrasing has been "Please allow up to...", as in, there's a chance it could be that long.
Orders are sent within a few days. Most of the time it's anywhere from 1 to 10 days, depending on the size of the purchase and how busy we are. They're generally pulled in sequence, but we also try and get the smallest ones, or single-item purchases sent as soon as possible. During new releases, or after major blogger reviews, as the purchase volume increases greatly it does take a few days longer to ship most. After our Winter 2013 release, some were at the two week mark, which is too long for us, but can't really be prevented. This is why upcoming releases are rarely mentioned far ahead of time if at all. It's chaotic all at once. No orders are ever in the queue for even 20 days (and very few hit 14). The last time that happened was, as I recall, about 4 years ago. But, it could happen.
I'm at work daily from about 7 or 8am to at least midnight, often well past 3am. So that short window of of morning is when I'm home to shower, sleep, and tend to cats/house (aside from a short midday break). This probably sounds like a dramatic exaggeration, but anyone who knows me knows that I don't do anything but work. The others here are usually gone a few hours earlier, but one or two may stay as late as they can when we're swamped. Everything is shipped first thing in the morning, so I'll be in the studio nightly until the last parcel scheduled to ship is packaged up.
Speaking of everything shipping in the morning, either USPS is scanning less, or their systems are just borked constantly, because there have been quite a few that just seem to vanish for a few days after leaving the area. The tracking will show that the parcel left the local PO, but then nothing for several days. They also aren't usually scanned as incoming at the local post office until afternoon or evening, but we do take them there by 8-9am most days, never later than 10am. Sometimes they don't scan the label at all, then finally do at delivery (and from things I buy, I can see this is a delightful little issue nationwide).
By sudden requests, the bright semi-mattes are being reconsidered. They're much in finish like Automatic Toaster, but somewhat more silky and blendable. In the meantime, welcome our two newest shadows, Kraken and Debonair. Kraken was a pain in the tentacles to photograph properly, but at about arm's length or in low light, the shimmer does have a bronze-gold cast, it just kept appearing green in pictures. There may be a new Lustre or two upcoming as well.
We hope all of you are having a great week so far!
Orders are sent within a few days. Most of the time it's anywhere from 1 to 10 days, depending on the size of the purchase and how busy we are. They're generally pulled in sequence, but we also try and get the smallest ones, or single-item purchases sent as soon as possible. During new releases, or after major blogger reviews, as the purchase volume increases greatly it does take a few days longer to ship most. After our Winter 2013 release, some were at the two week mark, which is too long for us, but can't really be prevented. This is why upcoming releases are rarely mentioned far ahead of time if at all. It's chaotic all at once. No orders are ever in the queue for even 20 days (and very few hit 14). The last time that happened was, as I recall, about 4 years ago. But, it could happen.
I'm at work daily from about 7 or 8am to at least midnight, often well past 3am. So that short window of of morning is when I'm home to shower, sleep, and tend to cats/house (aside from a short midday break). This probably sounds like a dramatic exaggeration, but anyone who knows me knows that I don't do anything but work. The others here are usually gone a few hours earlier, but one or two may stay as late as they can when we're swamped. Everything is shipped first thing in the morning, so I'll be in the studio nightly until the last parcel scheduled to ship is packaged up.
Speaking of everything shipping in the morning, either USPS is scanning less, or their systems are just borked constantly, because there have been quite a few that just seem to vanish for a few days after leaving the area. The tracking will show that the parcel left the local PO, but then nothing for several days. They also aren't usually scanned as incoming at the local post office until afternoon or evening, but we do take them there by 8-9am most days, never later than 10am. Sometimes they don't scan the label at all, then finally do at delivery (and from things I buy, I can see this is a delightful little issue nationwide).
By sudden requests, the bright semi-mattes are being reconsidered. They're much in finish like Automatic Toaster, but somewhat more silky and blendable. In the meantime, welcome our two newest shadows, Kraken and Debonair. Kraken was a pain in the tentacles to photograph properly, but at about arm's length or in low light, the shimmer does have a bronze-gold cast, it just kept appearing green in pictures. There may be a new Lustre or two upcoming as well.
We hope all of you are having a great week so far!
